Question 1

I would like to make an appointment for a therapy session, what should I do?"

Accepted Answer

If you are a new client, please fill in the registration form at the following link:
 
www.thethrive.center/register
 
Once you have completed the registration form, our team will get in touch with you within 5 - 7 business days. The reason it takes us a while is because the Clinical Director needs to review your information and assign a therapist that is suitable to your situation, pending therapists' availability.

Question 2

How much is a therapy session?

Accepted Answer

Pricing varies depending on your individual needs. Complex or specialised needs requiring specialised therapists will cost more relative to less complex needs. We also consider your financial circumstances.

Where your financial circumstances meet the criteria for subsidised rates, you may qualify for the lower rate under the Jom Sembang programme. Please note that there are limited places within the Jom Sembang programme. [Our Jom Sembang applications are currently unavailable.]

Read more about our rates here.

Question 3

Can I choose my own therapist?

Accepted Answer

We currently have more than 20 therapists working with our clients. All our therapists have varying schedules and availabilities. Some only work one or two days a week, others only work on specific days of the week. At the moment, our Clinical Director evaluates every client's needs and identify the most suitable therapist for the client. This helps you to access the care that you need at the earliest convenience. 
 
All our therapists have gone through a rigorous selection process so rest assured that you are in good hands.

Question 4

Which locations can I conduct therapy from?

Accepted Answer

If you would like to conduct the sessions physically, our centre is available in Bandar Utama, at the following address:

Thrive Well,
Unit 5-11, Wisma BU8, 
11 Lebuh Bandar Utama,
Bandar Utama, 47800,
Petaling Jaya, Selangor.

We also offer sessions online via Google Meets.

Question 5

I would like to work for Thrive Well, what positions are available and where do I apply?"

Accepted Answer

Apart from licensed therapsists, all our staff started out as volunteers. You can find out more about the roles/positions available in Thrive Well by visiting the link below:
 
https://www.thethrive.center/join-us

Question 6

I would like to volunteer, how do I apply?"

Accepted Answer

Volunteer applications can be made through the Join Us page. All available roles/positions and brief descriptions are provided in the link below:
 
https://www.thethrive.center/join-us
 
Please complete the application form and attach your most current CV/resume and our recruitment team will get back to you.
 
If you are currently pursuing a psychology degree, you may apply either as an Intern or a volunteer (not skilled volunteer).
 
For skilled volunteers (volunteers who have relevant professional experience), we have listed the skillset and professional experience that will be of significant help to us. These include but are not limited to:
 
- Translating written documents to Bahasa Melayu, Tamil, and Mandarin
- Fundraising
- Legal (contract, industrial relations)
- Public relations (media contacts highly desirable)
- Web design
- Graphic design
- Marketing
- Business development
- Consulting
- Project management
- Risk management.

Question 7

Where are you located?

Accepted Answer

Our centre is located at Bandar Utama. The address is:

Thrive Well,
Unit 5-11, Wisma BU8, 
11 Lebuh Bandar Utama,
Bandar Utama, 47800,
Petaling Jaya, Selangor.

Question 8

I would like to collaborate with Thrive Well on a project, who do I contact?"

Accepted Answer

For collaboration requests, please include the following information:
 
1. Your organisation name, contact person and contact details
2. Purpose of the collaboration
3. What do you require from Thrive Well
4. How this collaboration supports Thrive Well's mission
5. Timeline and duration
 
Due to the large volume of requests we receive on a regular basis, we are unable to respond to every single request. If your proposal aligns with our mission, we will be in touch with you.
 
You may submit your collaboration request here.

Question 9

I am looking for a speaker on the topic of mental health for my company/event. Do you provide talks/training?

Accepted Answer

We do provide talks and training to organisations and groups. Please provide the following information in your request to speed up the process:
 
1. Organisation name, contact person and contact details
2. Purpose of talk/training
3. Description of target audience (senior management, leadership, clients etc).
4. Group size
5. Medium - in person or online (webinar)
6. Proposed date and time
 
Please submit your request here.

Question 10

Do you provide mental health services for organisations?

Accepted Answer

We provide a range of services for well-being in the workplace or educational setting. Please provide the following details:
 
1. Organisation name, contact person and contact details
2. Type and scope of services (training, group facilitation, one-on-one support, crisis management etc).
3. Description of target audience (senior management, leadership, clients etc).
4. Group size
5. Medium - in person or online 
 
Please submit your request here.

Frequently asked questions