Frequently asked questions

I would like to see a therapist. What do I need to do?


If this is your first time with us, please fill in the registration form at the following link: https://www.thethrive.center/register After we have received your completed registration form, our Center Coordinators will contact you to schedule your first appointment.




How much is a therapy session?


Pricing varies depending on your individual needs. Complex or specialised needs requiring specialised therapists will cost more relative to less complex needs. We also consider your financial circumstances. Where your financial circumstances meet the criteria for subsidised rates, you may qualify for the lower rate under the Jom Sembang programme. Please note that there are limited places within the Jom Sembang programme. You can find details of our service rates HERE.




Can I choose my own therapist?


We currently have more than 20 therapists working with our clients. All our therapists have varying schedules and availabilities. Some only work one or two days a week, others only work on specific days of the week. At the moment, our Clinical Director evaluates every client's needs and identify the most suitable therapist for the client. This helps you to access the care that you need at the earliest convenience. All our therapists have gone through a rigorous selection process so rest assured that you are in good hands.




How do I access therapy services during movement restrictions period?


Since the start of the COVID-19 pandemic, we have moved therapy services online. If you do not have internet access at home, or have issues finding a quiet, private space for online therapy, please contact our team for alternate arrangements. Our center is currently not opened to the public due to the movement restriction orders. When public health directive permits, you may choose to attend face-to-face therapy session at our center in Sungai Besi if you prefer. Until then, all therapy sessions are conducted online or by phone.




I would like to volunteer, how do I apply?


Volunteer applications can be made through the Join Us page. All available roles/positions and brief descriptions are provided in the link below: https://www.thethrive.center/join-us Please complete the application form and attach your most current CV/resume and our recruitment team will get back to you. If you are currently pursuing a psychology degree, you may apply either as an Intern or a volunteer (not skilled volunteer). For skilled volunteers (volunteers who have relevant professional experience), we have listed the skillset and professional experience that will be of significant help to us. These include but are not limited to: - Translating written documents to Bahasa Melayu, Tamil, and Mandarin - Fundraising - Legal (contract, industrial relations) - Public relations (media contacts highly desirable) - Web design - Graphic design - Marketing - Business development - Consulting - Project management - Risk management.




I would like to work for Thrive Well, what positions are available and where do I apply?


Apart from licensed therapsists, all our staff started out as volunteers. You can find out more about the roles/positions available in Thrive Well by visiting the link below: https://www.thethrive.center/join-us




Where are you located?


Due to the movement restrictions order, our center is currently not opened to the public. Our address is: 1 Petaling Commerz & Residential Condos, #G-8
Jalan 1C/149, Sungai Besi, 57100 Kuala Lumpur.




I would like to collaborate with Thrive Well on a project, who do I contact?


For collaboration requests, please include the following information: 1. Your organisation name, contact person and contact details 2. Purpose of the collaboration 3. What do you require from Thrive Well 4. How this collaboration supports Thrive Well's mission 5. Timeline and duration Due to the large volume of requests we receive on a regular basis, we are unable to respond to every single request. If your proposal aligns with our mission, we will be in touch with you. You may submit your collaboration request here.




I am looking for a speaker on the topic of mental health for my company/event. Do you provide talks/training?


We do provide talks and training to organisations and groups. Please provide the following information in your request to speed up the process: 1. Organisation name, contact person and contact details 2. Purpose of talk/training 3. Description of target audience (senior management, leadership, clients etc). 4. Group size 5. Medium - in person or online (webinar) 6. Proposed date and time Please submit your request here.




Do you provide mental health services for organisations?


We provide a range of services for well-being in the workplace or educational setting. Please provide the following details: 1. Organisation name, contact person and contact details 2. Type and scope of services (training, group facilitation, one-on-one support, crisis management etc). 3. Description of target audience (senior management, leadership, clients etc). 4. Group size 5. Medium - in person or online Please submit your request here.




I can't seem to find the registration form for me to book in a session. Why?


As of 25 September 2021, we temporarily closed our registration form. Due to overwhelming demand, we are currently not accepting new clients. Please check back again at a later date.